Free shipping on purchases of $190 or more

Do you have questions about our products and our online store?

Here are some frequently asked questions and answers that may be helpful.

Are your products only available in your online store?
Our products are currently available on the online store only. Coming soon to some specialty stores.
Can I buy online and pick up my order from a retail store?
Unfortunately, we are unable to provide this service at the moment. Modalities enabling this service are being analyzed.
What is the delivery time of my order?
Delivery in Canada is within 7 to 10 business days.
What are the delivery costs for my order?
Free shipping is available on orders over $190.00 (before taxes).

For orders under $190.00, the shipping costs are $15.00 plus taxes on regular price.
Do you deliver across Canada?
Yes, almost everywhere in Canada, except in regions with an air stage office postal code.

Note An air stage office is a post office whereby all mail must be airlifted for more than six months of every year.
How are the taxes on my order calculated?
Taxes are based on the delivery address. Note that these differ from one province to another in Canada. They will be adjusted accordingly.
Can I check the status of my order online? How?
Once your order is shipped, you will receive an email with a link to the Canada Post website that will allow you to track your package.
What payments methods do you accept?
We accept Visa and Mastercard credit cards as well as fast payment methods like Google Pay, Apple Pay and Shop Pay.
What are the return and refund terms and conditions for an online purchase?
We invite you to read our return and refund policy for more details.

Attention: If you buy an article accompanied by an article in promotion. In the event of a return, the promotional item must be returned at the same time as the purchased item.

If you meet the return and refund criteria set out in this section, it will be easy for you to make a return by completing the form provided for this purpose which you will find on page Sale, delivery and return . A pre-printed shipping label will be issued to affix on the return package.

You will not have any fee to pay at the post office if you use the pre-printed label. We will deduct $15.00 plus taxes from your refund to cover the return costs.
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